The right earpiece T10 has stopped responding

I was wearing both headphones, and suddenly the right one stopped working. When I put it in the box it flashes all the time intermittently, but it doesn’t respond to any action. I can’t erase the pairing and then reset it but nothing worked. I don’t know if the touch controls are broken or something inside the headset itself.

What can I do now to try to solve it?

Thanks in advance.
Chema.

Hi @chemax82

Sorry to hear you’re having this issue. Our Customer Service team are on it - they’ll get back to you with some troubleshooting ideas.

@Kelly_AUKEY

Ok, I can send you photos or videos if you need it

You can send them to @Kelly_AUKEY as she’s the Customer Support :slight_smile:

Hi Dane,
I sent a message to Kelly two weeks ago but I still haven’t received a reply. Any other colleagues who can help me?
Thank you in advance.

Hi!

Really sorry that she hasn’t gotten back to you :frowning:

I’ve just spoken with her now. She’ll respond asap. :pray:

Hi Dane. I have the same issue as does chemax82. Would you share the solution/troubleshooting tips with me as well please? Thanks!