My T21 earbuds cut out all the time. When I’m walking down the street with my smart phone in my pants pocket, one or both ears will cut out for a second. Sometimes it gets better if I put the phone in my shirt pocket. Just now, I was listening with the phone sitting beside me, about a foot away, and the sound was cutting back and forth between the two ears. Can you tell me what’s going on? Would a reset help, and how do I do that?
Thanks for joining the community. Here are the steps to reset the earbuds:
- take the earbuds out
2.Tap and hold the touch control area for 10 seconds(both earbuds at the same time).
- Put it back to the case and reopen it to connect it again.
As for your problem you had: It could be the bad connection between your earbuds and devices. The connection could be affected by few things:
- WiFi router
- Base station
- High-power source station.
So please keep the connecting device as close to the earbuds as you can. And keep away from those things that may affect the connection.