T18NC earbuds not working at all

Hi There I’ve just received a pair of T18NC earbuds. and the biggest issue is that the earbuds are not charging. It’s made me so sad because they sound and feel great but like the earbuds don’t last for more than one minute or so. I tried charging the case fully. the case shows that it’s fully charged. When I put earbuds on it shows that they’re 70% charge and the charge drops very rapidly. They’re like completely inuseable. I left the movernight inisde the case without charging them and the earbuds are still not properly charged.

Contact support and let them know your issues and what steps you tried to resolve the issues.