Support for dashcam is unreachable, Cam looses it's config

Trying to open a case and get support for my 6 months old dash cam that keeps loosing it’s configuration. When I hit submit I get a message: “Requested Parameters do not meet encryption requirements”.
There is no phone number or email address to contact support either. Did you guys had to make it this difficult to get support?

1 Like

Are you trying to reach support on the community, or on their website? And have you tried using a different computer, or maybe your phone?

Hi!

Firstly, sorry that you’re experiencing this problem.

Unsure why you’re receiving this error - but i’ve taken the liberty of sharing this post with our Support team. I have your email address, so they’ll follow up on this question. :handshake:

So, I don’t have a support request. But when I try to log into the main Aukey site (not the community site) I have the same issues as OP. So it seems like there is a problem with the main site login, and it is probably impacting the support logins as well. Just some extra information to pass onto your support team.

@TaborTech,
I tried my other laptop & that one failed too. Then I tried to use two different other browsers (Chrome and Explorer). The problem is YOU (your Support Website) not me. As you see other people are reporting the same problem.
Thanks
GadgetMan

@Dane_Aukey,
Thank you for taking the liberty and reporting it to support. As you see in my response to @TahaEng, other people are complaining too and it is not only me. Obviously you have some configuration problem with your website. I still have not recieved any response from support nor I know any other means to contact support. Please escalate this issue, as I am without Dash cam for 5 days now.
Thanks & Regards

You’re welcome. Again, sorry for the delay in someone getting back to you.

I’ve escalated the issue and been told someone will contact you ASAP.

Thanks for your patience. :pray:

Just so you know, I do not work for aukey. I was just trying to help you out. I’m glad that the issue has been raised to their team. Hopefully it will start working soon.

@TaborTech,
Hi TaborTech. Sorry, I thought you are the moderator from Aukey and trying to blame me or my computer. But you helped me to get the attention of Aukey, though no one has contacted e yet for three day now. Thanks again

  • Gadgetman