Right earbud not working

I just ordered aukey ep-n5 and got em today but my right one isn’t Turing on but my left is on. I need help pairing them to my iPhone 11 please!

Hi @Majin

If you’re experiencing issues, I recommend that you email us at support@aukey.com for a replacement. As its not working out of the box, it would seem to be a defective product - sorry! :pray: