Hi, I’m confused how warranties work for this company? I’ve purchased a PA-D1, and included in package is a sticker that states “please visit aukey(dot)com to register your warranty…” but the website only lists information for products purchased not in the US (which mine was) and ordered not on Amazon (which I did). So I thought the registration is perhaps “automatic” but then I read the manual says “after sales support is only offered for products purchased directly from AUKEY”, which mine wasn’t. I just want to make sure:
- my product is covered under warranty
- I’ve taken the necessary steps to register the product
- I know who to contact should I need to take advantage of said warranty
I’ve created user accounts on AUKEY.com and community.aukey.com as well as take then the time to post this topic, and normally I wouldn’t put this much time into such a simple peripheral accessory, but it’s COVID-19 so I’ve got time today.