PC LM3 webcam focus issue

I recently purchased the PC LM3 webcam. After unboxing, i plugged it in. My computer recognized it right away and all was good. A few days later, i launched my webcam program and the camera will not focus on me while I’m sitting at my desk. Upon initial power up, it will focus on me and then it re-focuses and all is a blur. Thanks in advance.

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Sorry to hear that. Please contact our CS specialist @Kelly_AUKEY for further support.

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This same issue is happening for me. No auto-focus at all on this camera.

Hello,

I have the same issue. No focus on me. Do you have any solution?

Dmitry

I just purchased the Aukey PC LM3 and the camera is out of focus. It focused at first and within 5 minutes, it became blurry and out of focus.

How do I fix???

Sam, did you get your video camera to focus again? Mine is having the same problem.

Same problem here, it is refocusing every few seconds

CS specialist @Kelly_AUKEY , my PC-LM3 is having the same focus issue as others have described. The camera is only 3 weeks old and this just started today. Any help please to get focus working again?

I am now also having this issue. I contacted technical support. How do we reach CS specialist @Kelly_AUKEY to help resolve this?

Dear All, I have the same issue. I just bought the PC LM* webcam and … it is super blurry, impossible to work with it. I am very disappointed and I have to reconnect my older Logitech webcam from the 2000s. Please propose me a solution. Thank you

I just purchased the PC LM3 webam. I have the same focus issue discribed by the others. your help is welcomed.

Same problem. I bought two thinking it was an isolated defect, but the second also behaves the same.

The problem is that in lower light and / or artificial light, it fails to focus, leaving the focus about 3 cm from the lens.

Same problem, as soon as the webcam is connected it focuses on the closest position and remains there, unusable.

Hi @Kelly_AUKEY my PC LM3 has exactly the same issue (and I also found an older thread with lots of other people reporting the same problem).

The autofocus has a habit of focusing very close and refusing to come back out (the photo that @SamBearDown posted above is a perfect example). Sometimes power-cycling will sort it but not always.

From the number of posts this is clearly an issue with the device so what should we do please? Is a fix being worked on, or should we send them back?

At the moment it is unusable.

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Hello,

The camera arrived today and after 5 minutes it has stopped autofocusing as described in the replies above.
Unfortunately, it is not possible to use the camera at the moment.

@Kelly_AUKEY what should we do to solve this issue?

Thank you

Hi, I’ve same problem with autofocus with my new AUKEY WebCam 1080p (PC-LM3).

Someone has a solution or a workaround?

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I am afraid not.
Until they come up with one, the camera is unusable.

For those who consider buying one, please consider this issue.

[quote=“brandonschust, post:8, topic:5371, full:true”]
CS specialist @Kelly_AUKEY , my PC-LM3 is having the same focus issue as others have described. The camera is only 1 month old and this just started today. Any help please to get focus working again?

Ditto - this is a warranty replacement, and after a couple hours, I have the same autofocus problem, @Kelly_AUKEY. Plenty of light on the monitor - indirect daylight, task light. Tried power cycle, restart, very slowly moving my hand from in front of the camera lens out to a distance - wouldn’t focus much beyond 1 foot - looking at ~ 2 feet for regular use.

@Kelly_AUKEY I am also having this issue and the low light adjustments have not altered my experience