PA-B5 fails to charge MacBook Pro 16 with 100w power output

I bought a Pa-B5 from amazon.co.jp for it claims to have ability to charge my MacBook Pro 16 with 100w power output but a much smaller size
however, it fails to charge in 100 watts power, but 60 watts only.
If this issue cannot be fixed, I’m pretty sure that this will be the last Aukey product I buy

Hi @Bravotok

Thanks for your question. We’ve tested our chargers to ensure they go up to 100W. It could be that your wire isn’t capable of 100W charging so do check that.

If it is, and you’re not getting 100W still, then get in touch with our support team - support@aukey.com

I am using Apple’s Thunderbolt 3 Pro Cable (2m) which is definitely support 100w charging

Okay, well that then it would be best to chat with our support team as they can find out a technical solution for you :slight_smile: