Only one ear bud will work at a time

Help. I can’t get both earbuds to work. at the same time. I did all the troubleshooting from the instructions. They show on my iPhone as two devices. I’ve removed them and we detected but the same. One will pair and play music, then if i try to get the other to work as well, it will play in the other ear. Only one will be working after resetting and after charging.

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Same Here with a brand new T31

Hi @crusard,

Thanks for joining the Community. Have you tried to erase the pairing history?

Did you manage to sort the problem? I can’t get both earbuds to work either. Just the right one works.

Hi @Farrows,

Thanks for joining the Community. Please try to erase the pairing history and reset the earbuds. The instruction is in the user’s manual.