Not paring together

My earbuds are paring separately I’ve tried everything that I’ve read on here dealing with this issue and they only working one at a time I really hate to send them back because I like them but I want to be able to hear out of both at one time

Reset and delete pairing, then start over, when you get the initial pairing right it won’t be a problem after

How do you reset and unpair?

Please try to reset the headset. Please try to clear the pairing record and pair again.
Please pair other Bluetooth devices to see if the problem can be improved.

Hi @SenyorSanches
Long press the function key for ten seconds to clear the pairing information with the phone.