New USB-c Hub ports not working

I have purchased the CB-C782 12 port USB-C hub. The USB 3.0 and USB-c Passthrough are not working. I have both plain USB and USB-c device. The USB 3 devices will not popup, but when I insert in the USB 2 ports it will work.

I am using this on my MAC OS Catalina 10.15.5

Sorry for the trouble caused by our hub. Please contact our CS specialist @Kelly_AUKEY for further support.

Please contact our service team at