My EP-N5 wireless earbuds problem. right side not working

i bought this wireless earbuds from facebook market place and it was new/sealed product just last month and now im wondering why the right earbuds stopped working at all? any help???

Hi @bpn93

Thanks for joining the Community. Have you tried to erase the pairing history?

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Yes i did. From the phone and still nothing works… i check the led light of the righ earbuds bud seems pretty dead

i am having the same problem as you as well

Hi @bpn93,

We are so sorry about the inconvenience. Please contact about your problem, they will help you.