KM-G14 'W' key not working

My friend gave a KM-G14 gaming keyboard to my son for his birthday gift in early May this year. One of the keys, ‘W’, is not working properly. It does not register sometimes. How do I get the warranty support since it is broke after only 3-4 months?

Hi @coolguy1975

Please contact our support team via email with your Amazon order ID for a replacement. :pray: