EP-T25 not working properly

Just bought the EP-T25. Right out of the box and the right earbud is already malfunctioning. No sound is coming out of it. It is not charging properly too. I can use the controls (next, previous, pause, play, etc) but no sound is coming out. What to do?

Hi @astarael

Sorry to hear it’s not working straight out of the box!

Please get in touch with our support team for a replacement; support@aukey.com

Bad experience with this product :frowning:

Would not recommend to others. Your official store in Shoppee Philippines agreed to replace the item but I have to shoulder the shipping fee.

IF YOU ARE READING THIS, DON’T WASTE YOUR TIME BUYING THIS PRODUCT.

I’m sorry we’ve fallen short of the mark here. I’m only responsible for U.S, C.A & Europe. We have a completely separate team that handles Philippines & S.E.A. :pray: