Ep-T25 not charging

I have been using my ear a few months now but I’m not sure if I have been charging them correctly. I figured out the case should be open when charging but it feels like the light in between them stays red the whole time. So what colour is it meant to be or how do I know when the buds are fully charged?

Hi @Saira,

Thanks for joining the community. When you are charging your device, you should keep the cases closed.

Hi

Thank you for responding. Unless I misunderstood but my manual says to keep the case open when charging ear buds and closed when charging case. That might explain the issues I had - I will try charging with the case closed and see how that goes. Thanks again.

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No problem, please let me know if you have any more questions.