EP-T25 goes to max volume once connected

Just recently purchased the EP-T25, I have done the pairing accordingly and lowered the volume. But every time when I use it, it just goes to max setting every time. Does anyone have a solution to it?

Does it do connected to all devices or just one?
I was thinking media volume being turned up to max

Currently, I am connecting the earpiece to my phone only (Samsung S10E). I checked the media volume on my phone setting and it is not turned on. I on the media volume but still it will play at the loudest volume before me clicking on the volume buttons.

Any idea on how to solve this? Thank you in advanced!


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