EP-T25 goes to max volume once connected

Just recently purchased the EP-T25, I have done the pairing accordingly and lowered the volume. But every time when I use it, it just goes to max setting every time. Does anyone have a solution to it?

Does it do connected to all devices or just one?
I was thinking media volume being turned up to max

Currently, I am connecting the earpiece to my phone only (Samsung S10E). I checked the media volume on my phone setting and it is not turned on. I on the media volume but still it will play at the loudest volume before me clicking on the volume buttons.

Any idea on how to solve this? Thank you in advanced!

Hi.

If you’re still having issues, and none of the troubleshooting measures are working, please send us an email - support@aukey.com

Thanks!