I’ve got the same issue. I can’t see any plastic in the charging area. The earbuds paired once with only one working, then after clearing the pairing with my phone, I managed to only once rediscover the earbuds on my phone, and they wouldn’t connect. Now I cleared the pairing on my phone again, and they just won’t re-pair. I’ve also touched the outside for 10 secs to clear the pairing on the earbuds. I heard a couple of noises coming from them, but now, nothing. Case is fully charged. Help. Is there a factory reset?! I’ve never had pairing issues before with other devices.