I have a problem that has been repeatedly described in the support threads: the wireless earbuds EP-T21 don’t sync with one another and appear twice on any bluetooth device I’m trying to connect them to. Both will play music, but only one at a time (depending which I connect).
I have tried all the suggestions made in the earlier threads (linked below):
switching them off first,
then a hard factory-reset on each,
deleting earbuds from paired devices,
taking them out of case simultaneously to allow them to sync with one another first (with no other bluetooth device in reach).
However, they never actually successfully sync with one another (and they don’t show the green-red flashing). Having tried everything repeatedly, I’m thinking its a hardware issue. Can someone from Aukey get in touch please?
Welcome to the forum
I known you said any device but then you mentioned the laptop, there was another member recently that successfully resolved this issue by installing new/different drivers on his laptop, have you tried thish approach yet?
What make laptop is it?
Thanks for your reply! The issue appears in attempting to pair with both an Android phone and a Windows 10 desktop. (The mention of a laptop is one of the resolved threads I referred to for solutions, but none of the ones that worked for others eem to solve my problem.)
The device “AUKEY EPT-T21” shows up twice in the bluetooth pairing menu, and depending on which one I choose, one or the other earbud will work, but never both.
Yep that was it, at least that is ruled out.
Hopefully Support can figure it out.
I have a pair from a different brand that shows both L and R in the Bluetooth menu on my phone and as far as I know it is common enough with earbuds that can be used individually.
I had the same problem. Could only connect to each earbud separately.
The problem was they were not in sync with each other from the box.
After two days of trying I solved it:
-First do the factory reset thing
-Put them in the box
-Turn off all bluethooth devices nearby
-Take out the left one first, and wait for it to start blinking
-Take out the right one (but as you take it out press the touch pad for one or two seconds)
They should connect, it’s a bit weird but it worked for me.
Thanks so much, but it still doesn’t seem to resolve the issue for me. I just can’t get them to sync with one another, and whenever I try to connect them to a bluetooth device they show up twice and only one or the other will connect and play sound.
I am having this exact same problem but with my iPhone. I can pair one with the device but I can’t get the earbuds T21 to pair to each other. I have tried doing the factory reset. Getting my iPhone to forget them and starting from the beginning.