EP-T21 left earbud not charging

I put the left earbud in the charging station, the green/red LED on the earbud stay off (no solid light or breathing signal) and the earbud is not charged (no audio).

Note that the right earbud is charging normally and the powerstation is also charging normally with wireless/corded.
Also, the 2 pins inside the charging station of the left earbud and on the earbud are clean.

Many thanks in advance!

I feel sorry about the issue you are experiencing. Please feel free to contact our CS team and claim a replacement here with your Amazon Order ID: https://www.aukey.com/contact-us.

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