EP-T21 - Left Ear bud no power


I received my EP-T21 yesterday from Amazon, they both paired with my iPhone 11 and work until I charged them then the left ear bud would not turn on (no lights) while the right one is working fine.

Is there a way to reset to factory or will I have to send them back to Amazon to be replaced?

Any help would be great thanks.

Hi @Mcj78,

Thanks for joining the Community. Have you checked if there is something covered the charging pile of the left earbud?