I just received my Aukey EP-T21 today and am having a problem with the pairing. When I pair them, I see two «Aukey EP-T21» appear in the bluetooth section of my phone. One seems to be for the right and the other for the left. I can only have sound in one of the two headphones at a time. It seems like the earbuds are not pairing together, as they should.
I have looked into the community tab and there seems to be a lot of people with the same problem. I have tried every trick they gave (resetting them, taking them out at the same time, one after the other, turning the bluetooth on and off, «forgetting» the device in the bluetooth tab, trying another device, evrything…), and nothing works.
Besides that, I tried contacting the customer service, but the online forn has a bug and won’t let me send a request, and nowhere is a phone number or an email adress given.