EP-T10 Touch Button Failure

Hi, The touch button function on the right ear bud from my new purchased EP-T10 has stopped working. The sound from the ear bud is ok, it still charges ok and its LED still works when in the charging cases but the touch button will not work. It cannot be unpaired/reset as the button doesn’t work.

Any tricks to get this fixed or just defective bud?

Br, Nic.

@niccrooks

Sorry to hear you’ve encountered this issue. Please await our CS Team to message you.

@Kelly_AUKEY