EP-T10 Right Earbud low volume

Hello, I bought my EP-T10 a couple of months ago, but now the sound from the right earbud is really too low, it’s almost impossible to hear anything. I tried to clean, reset and pair them again with different devices, but nothing has managed to work.
I would appreciate some help.
Thank you.

Hi @tiescuot

Sorry to hear about this issue. Please check out some of the troubleshooting topics posted here in the Community. Some of them have resolved the issue.

If you’re still having the problem, then contact us - support@aukey.com

@Kelly_AUKEY will also reach out to you about this :slight_smile:

I too am having this problem. I have reset all the pairing and the right headphone is still very quiet.

Can someone please contact me about this?

Hi @ReubenN

We’ll be in contact very soon by one of our Customer Service Reps :slight_smile:

I also didn’t get any solution and now the left earbud started to work with very low volume too.

EDIT: Aukey now answered me providing a great solution for my problem.