EP-T10 Left earbud not charging

Support
#1

Dear Aukey support team,

I allow myself to contact you following an EP-T10 order I have done in december 2019.
Indeed, when I put the left earbud in the charging station, the white LED on the earbud stay off (no solid light or breathing signal) and the earbud is not charged (no audio).

Note that the right earbud is charging normally and the powerstation is also charging normally with wireless/corded.
Also, the 2 pins inside the charging station of the left earbud and on the earbud are clean.

Is there a way to manually force a charging?

Many thanks in advance!

1 Like
#2

Hi @john_matrix

Sorry to hear you’re experiencing this issue.

@Kelly_AUKEY will be able to offer any troubleshooting fixes. :slight_smile:

#3

Hi. I have the same problem with my left earbud.
My right bud is charging just after I put in the case. The left one, instead, is not charging at the first attempt. Sometimes I have to put int the case ten or more time to let it charge.
Are there any updates on the topic?
Thanks

#4

Hi @frtll

Thanks for letting us know about this issue. I’ve tagged our CS team @Kelly_AUKEY in to check if they’re aware of a troubleshoot for this :pray:

#5

Hi, I have the same issue but is on my right earbud. Is there any solution?