EP-T10 Left earbud not charging

Support
#1

Dear Aukey support team,

I allow myself to contact you following an EP-T10 order I have done in december 2019.
Indeed, when I put the left earbud in the charging station, the white LED on the earbud stay off (no solid light or breathing signal) and the earbud is not charged (no audio).

Note that the right earbud is charging normally and the powerstation is also charging normally with wireless/corded.
Also, the 2 pins inside the charging station of the left earbud and on the earbud are clean.

Is there a way to manually force a charging?

Many thanks in advance!

1 Like
#2

Hi @john_matrix

Sorry to hear you’re experiencing this issue.

@Kelly_AUKEY will be able to offer any troubleshooting fixes. :slight_smile:

#3

Hi. I have the same problem with my left earbud.
My right bud is charging just after I put in the case. The left one, instead, is not charging at the first attempt. Sometimes I have to put int the case ten or more time to let it charge.
Are there any updates on the topic?
Thanks

#4

Hi @frtll

Thanks for letting us know about this issue. I’ve tagged our CS team @Kelly_AUKEY in to check if they’re aware of a troubleshoot for this :pray:

#5

Hi, I have the same issue but is on my right earbud. Is there any solution?

#6

I have the same issue with the left ear bud. Have raised 3 seperate warranty replacement tickets and knowone has responded.

#7

Hi @fjw999

I’m sorry to hear that no one has gotten back to you - after 3 attempts! I’m personally taking this to our customer service team to deal with.

#8

I am also experiencing this exact same issue but have not found any helpful information. Is there a way to fix this problem?

#9

In my case, both the left and right earbuds were not charging. In the end, I discovered that the solution was to remove the ear wings entirely. This increased the force of the magnets in the charging case enough to make a good electrical contact. So try removing the ear wings when charging.

#10

I have the same issue. Tried removing the ear wings but the left earbud is still not charging or connecting. Also, when trying to register the product on the website, it tells me that something is wrong, I already tried from different devices

#11

Hi @gaonaldo

If you purchased the product on Amazon, then you don’t need to register the product on the website :slight_smile:

Regarding the charging issue, there are numerous fixes on the forum that have been shared by the Community. If they don’t work, then please send us an email - support@aukey.com for a replacement :slight_smile:

#12

Hi Team,

@Dane_AUKEY @Kelly_AUKEY

My left earbud is not working, I also have emailed to your support team but no reply yet.

Kindly help!