Ep T-27 syncing issue

Good evening,
I bought my Bluetooth earphones less than a month ago. Since yesterday I am having an issue with my EP T-27 when I try syncing them with my phone. I can only connect them one by one, they won’t connect together. They have always appeared as two different devices but i had no issues until then, now I can only pair one at a time. I tried following the manual instructions to no avail, so my only option is asking for help from the support.

Sincerely,

Same happens to me.

Bought the earphones On December 2020. Since a few days ago, only one of them can Connect to my devices , either laptop or iPad.
It seems I can only connect one at a time, they don’t sync each other.

Any idea ?

Thks in advance

Hi @Xisco,

Thanks for joining the community. Have you tried to clear the pairing history by following the instruction on the user’s manual?