EP-N7 left earbud not working/charging


I have bought from Amzon a pair of EP-N7 that arrived today.
Unfortunately, the left earbud is not working. It seems not charging, the LED keeps on flashing when it is inside the case and it is completely dead when I remove it from the case. Right one is ok.
What is wrong? There is a way to reset it? Should I sent back to Amazon for a change?

Please le me know.



Hi @glinglo,

Thanks for joining the Community. Have you checked if there is something covered the charging pile in the box of the left earbud? If not, have you tried to reset the earbuds(the instruction is in the user’s manual)?