EP-N5 One earbud has low volume

My girlfriend recently bought me these headphones. They have recently started having a weird problem where one headphone seems to be low in volume, throwing off the listening experience. I have tried what the manual says and put them back in the case to “reset” them. But it doesnt seem to fix the issue. Any advice would be helpful.
Thanks

Hi @pstaboche

Please check out any troubleshooting methods here in the forum, there may be something that helps.

If you don’t have any luck, then do get in touch with our support team - support@aukey.com

can you tell me what those troubleshooting methods are? All i see when I search for my issue is that it definitely exists and you suggest we contact support, which I have done with no response…

I’ve pushed this through to our support from my end.