EP-N5 left earbud not working/charging

Left earbud not charging or working from day one after charging.

Please help.

Hi @ed777,

Thanks for joining the community. Does the left earbud light is on? And does it respond when you touch the controlling area?

The light does not go on for the left earbud, no respond neither on the controlling area.

Thanks.

Hi @ed777,

So sorry to hear that. Please contact support@aukey.com about your problem, and they will help you.

I contacted Support 5 days ago and haven’t heard anything.

Hi @ed777,

We are so sorry to hear that. Could you please provide me the email address you used to send the message? I will report it to our customer service department directly.

Email address is eddie852@yahoo.com

Thanks.

@ed777,

Thank you for providing the email. I have reported it to our customer service depatment, please check your email.