Hello there,
I have tried all trouble shooters posted. The ear bud lights are dimming when in the case. I have tried removing the rubber ear pieces to see if that makes a difference but it has not. The ear buds are not showing up in my blue tooth to even try and pair.
Janine
Hi @JPenn,
Thanks for joining the community. We are sorry for the inconvenience you have experienced. Have you tried to clear the pairing history?
I have tried all options … I contacted the support email with no returned messages. Again my ear buds are not even pairing anymore as in not showing up on my phone. I find that I’m not getting any help or support on this issue.
Janine Gillis
Could you please provide me your email address? I can report it to our customer department for you derectly.
janinegillis@yahoo.ca is my email.
Thank you for the information. Our customer service department will contact you within 24 hours, please check your email.
I have not heard from anyone still. I check my junk as well and nothing
Hi @Janinegillis,
Sorry for the inconvenience. Our customer service has sent you the email, please check. Thank you
I didn’t really use my left ear buds often since I got it last year. Now it won’t even charge. I started using it more often recently. Wat can I do to fix the situation?
