I have bought Aukey EP-T10 in October 2019.
They have worked only once and since then they have never paired anymore.
I’ve sent mails to Amazon (December 2019) and also to firstname.lastname@example.org (January 2020) but have never received any help or answer.
Could you please tell me what to do to make it work or propose a replacement of the product? I really think the earbuds are dysfunctionning and that the multi-function touch button from the right earbud is corrupted with maybe a contact failure.
When I bring the two earbuds out from the powerbox, they do not connect with each other nor do they go into “pairing mode”. I also tap twice on the right earbud as suggested in the user manual but nothing comes out of this.
The same goes if I try to only use the right earbud from the powerbox.
Hope you’ll have an idea to make it work.