Earbud not lighting up outside of case


Both earpods indicate that they are fully charged when placed inside the case (light up green for a minute)

One earpod works fine when I remove it from the case, flashes red and green and then connects to the bluetooth

The other earpod, when I remove it from the case, doesn’t light up at all and won’t sync with the other earpod or connect to the Bluetooth (When I place it back in the case it lights up)

Any solutions here?

Please contact our service team at support@aukey.com. :slightly_smiling_face: