Cb-C71 Ethernet port

I have been using the hub for about 2 months for my 2019 MacBook Pro and my 2020 Dell Inspiron 14” 7000 and I have yet to be able to use the ethernet. Any advice or tips on how to enable this?

I have my CB-C71 at my desk and I have an Ethernet cable that gives me a wired connection to my router for faster speeds than Wi-Fi. It just works when its plugged in. There was nothing that I needed to do to enable it. What have you been experiencing?