CB-C68 Hub errors on USB C only

I have purchased the CB-C68 t USB-C hub. The USB 3.0 and USB-c on Windows 10 does not not work. I have connected it to a usb 2 port with an adapter and it works fine with an sd cart plugged in but connecting directly through the USB C port i see the hub recognized but with an error. Driver shows I have the right device driver installed but cannot expand to see what devices are on the hub, Pls advise

Hi @chuman

This seems to be a technical issue, so it’d be best if you contact our support team directly - support@aukey.com