CB-B78 not charging Dell Lattitude 9410

I just bought this device on Amazon Order number 113-9647945-8280212.

When I plug in laptop charger to usb-c pass thru port it does not charge my laptop. I have a Dell Lattitude 9410 2 in 1.

Currently on the hub I have a VGA monitor connected, an HDMI monitor, a usb dongle for wireless keyboard and mouse, a network cable for network connection. However when I plug in the charger it will not charge the laptop. I have to put the charger on a USB-C port directly on the laptop to charge.

What should I do?

Hi @rfedeleo,

Thanks for joining the Community. Please contact support@aukey.com about your problem, they will help you.