BR-C1 freezed and I need to reset

Hi. My Aukey BR-C1 player are freezed. I want to restart my device but I don’t know how. I try all the ways in the only button but It doesn’t work. Also, my BR-C1 device is on with all led lights in blue color.

Thanks for your help.

Hi @alejandroge

Thanks for your message. Sorry to hear you’re having issues with your device. Our customer service team member, @Kelly_AUKEY has been notified and will get back to you :slight_smile:

You could re-open BR-C1 and try again, if this solution will not work, please contact our service team at support@aukey.com.

Button are not working. I try to reset holding button on the top but device continues on.

Please re-charge it, if it can’t work well, maybe becuae of the item issue.please contact our service team at support@aukey.com.

OK. I did it. I’ll be waiting. Thanks.

We are sorry that it’s not mentioned in the manual about how to reset it.
And here’s how to, just poke a stick into the audio port to reach the hidden button at the end.