This is my original e-mail:
Last year I ordered the following items:
- 4-in-1 USB-C Hub with Wireless Charging MODEL CB-C70 (From Aukey . com)
- USB C Charger, AUKEY USB PD Charger 60W PD 3.0 MODEL PA-D5 (From Amazon . com but sold by AUKEY direct, Aukey . com did not have it in stock)
- Impulse Braided USB-C to C cable (From Aukey . com)
I’ve attached the invoices on this e-mail.
I’ve been using this with a lenovo Laptop, a Lenovo E480 without any issues for some time, however a couple of months ago, I started having some issues with the E480 not being able to recognize the USB-C hub anymore. Troubleshooting the issue, initially I discovered that the USB-C from the laptop was not working. So I had the board changed and tested with other devices (I also have a USB-C regular hub from Aukey) and it was working. However, as soon as I plugged in my Wireless Charging HUB, I noticed that the computer failed to recognize it again, and to my surprise, it DAMAGED the laptop’s new USB-C port, so for the second time I had to change the motherboard for it.
Since the laptop was under warranty, Lenovo replaced both motherboards without costs.
I was able to test it with another laptop that was going to get scrapped from a friend (Lenovo T490) and again as soon as we plugged in the USB hub, the USB port went dead.
My friend who provided me this laptop noticed that the power adapter (aukey) smelled funny so may have damaged the hub and the hub in the end damaged the laptop.
I definitely have a faulty product and I’m looking for a replacement for the same model if possible. However I’m not sure if the problem is with the Power Adapter or the USB Hub. I could send both to analysis if you’d like.
They replied that they could only refund the charger because it is not sold anymore (which obviously they still do, since it’s in stock from their store and they could do nothing regarding my purchase (usb-c hub) made from their “official” store, stating that:
|### firstname.lastname@example.org|11:43 AM (13 minutes ago)||!
Sorry for this website we only cover the warranty on Amazon.
Even after I said that it does not make sense that Aukey does not honor warranty from purchases MADE FROM THEIR OWN OFFICIAL STORE!