My pair of AUKEY EP T31 earbuds pairs perfectly fine with my phone but when I try to pair with my windows laptop, they show up as an option but won’t connect. My laptop pairs perfectly fine with other Bluetooth devices so I don’t know what wrong. Please and thanks for the help.
Thanks for joining the community. When you switch devices, you need to clear the pairing history from the last device, the instruction is on the user’s manual.