AUKEY EP T31 will not connect to windows laptop

My pair of AUKEY EP T31 earbuds pairs perfectly fine with my phone but when I try to pair with my windows laptop, they show up as an option but won’t connect. My laptop pairs perfectly fine with other Bluetooth devices so I don’t know what wrong. Please and thanks for the help.

Hi @krystofer,

Thanks for joining the community. When you switch devices, you need to clear the pairing history from the last device, the instruction is on the user’s manual.