Aukey EP-T21S: Static Noise

I’ve just bought my first pair of wireless earphones and I’ve notice that there is a continuous static noise whenever I try to listen to anything. I’ve never owned a pair of wireless earphones before but would assume that there shouldn’t be static noise all the time.
Does anyone else have this issue, or is it just how these earphones are made?

Thanks

I just got the same model yesterday and I’m having the exact same issue. I tried to reset the buds but nothing. I’m thinking about returning them at this point because it’s quite annoying…

Same. I emailed the support team and they gave me a list of things to try (like resetting them, trying on a different device etc) but made no difference. I’m waiting hear what they say next but I’m tempted just to cut my losses and return them.

Do you have the same static noise level on both earphones?
if you get closer from the signal source, does the situation improve?

I also have the same noise (white noise hissing). It starts if I play music and will continue for 15 seconds after stopping music. I’m almost certain it’s the active noise cancelling, except it’s way noisier than if it had no active cancellation.

I would love to have a way to turn this off but fear that it can’t be.