Aukey ep-t21 does not connect

got earbuds a week ago. connected to desk-pc, iphone 11. something went wrong with desk-pc. now it connects to my iphone, but desk pc microsoft 10 does not see it.

Mine is a connection problem, trying to connect with lap top, keeps saying connection failed but doesnt say why

Hi @timmy,

Thanks for joining the Community. Have you tried to reset your earbuds before you connect them to your laptop? True Wireless Earbuds can only connect to one device at a time, and you need to erase the pairing history if you switch from your phone to your laptop.