Aukey ep-T10 volume low in one ear

Hi,
In the right ear of my buds the volume has gone very low.
This is the master ear and although I can hear, the sound is very low.
It’s not to do with the device I’m connected to as I have tried multiple different handsets and also a laptop.
These haven’t been wet either.

Please could you advise on a fix?

Hi!

Thanks for letting us know about your issue. I’ve messages our technical support team and someone will let you know about this issue soon.

:pray: