AUKEY EP-T10 no battery life

I charged the EP-T10 earbuds following the instruction manual and everything looked right (they are connected to the charger and the light is “breathing” as the manual puts it) but when I connect them to my phone they rapidly lose charge (from full to 10% in 30 seconds) and shut themselves down.

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Hi there, thanks for brought up this issue, I have a same problem as well. Both buds just stop charging after a while, no breathing effect light on the buds, assumed fully charged but when I connect it to my phone, the battery level started at 60% (not fully charged) and rapidly drop to zero% after few second and automatically shut down. Hope to get the support team to solve this as soon as possible.

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Yep, I tried charging them overnight again and exactly the same issue as yours, I would also like to hear from support about this.