My EP-T10 Left earbud has not been charging in the wireless case whereas the right one is acting perfectly, would there be a fix for this? (I have tried charging the case fully and taking the earbud out and putting it back in many times but the left one refuses to charge)
Sorry to hear you’re having issues. Our CS team will get in touch with you @Kelly_AUKEY
In the meantime, please do check out the forum for more troubleshooting - there have been some solutions posted here.
Please contact our service team at firstname.lastname@example.org.
I recently purchased them from a local vendor. And checked the product on your website which says it’s authentic.
A worried Customer.
I actually have the same problem with the left ear bud and Im now searching for a solution, Ill let u know if I found any solution and I hope u also tell me if u do so.
It’s best to contact support
I did. No reply
Same issue for me with left earbud not charging. Sent an email to support. Waiting for the reply