Aukey ep-n5 right ear bud stop working

i have been using my earbud for nearly 3 weeks and my right earbud suddenly stop working. there isnt any light when i put it to charge. is there anyway i can reset or is the right earbud faulty?

Hi @diu77,

Thank you for your support to AUKEY. Have you tried to reset the earbuds by following the instruction on the users’ manual?

i tried reset already and is the same. my right earbud got no indicator light at all

Hi @diu77,

We are sorry about the inconvenience this has caused you. Please contact support@aukey.com about your problem, they will help you.