Aukey EP-N5 Problems

Hey,

I bought the EP-N5 earbuds about two week ago via Amazon and I have the following problem:
When I listen to Spotify while being in a car the noise cancelling starts and stops by itself without touching the earbuds. This happens almost every 10-20 seconds. I don’t know if it’s another problem or goes side by side with the ANC but also the music stops and starts and sometimes even the Google assistant starts that I have never used before!
I use the EP-N5 with a Huawei P30. The problem appears when I use both earbuds as well as using only the right one.

Greetings from Germany, Hendrik

Hi @Bartelhe,

Thanks for joining the community and we are sorry about the bad experience. Please contact support@aukey.com about your problem, and they will help you.