Aukey EP-N5 can't pairing


I bought brand new Aukey EP-N5 but can’t pairing on my device.
They are fully charged and the smartphone is suitable for that.

Left side is red led.
Right side off.
Case fully charged.

What’s wrong?

Hi @SteveLuccisano,

Have you checked if there is something blocking the charging pile in the case of earbuds?