Aukey EP-B33 headset won't charge

Hi, I just purchased this Aukey headset and less than a week later, I can’t get it to charge. The USB-C charger is fine, I’m charging my phone with it now. But the headset is dead and nothing happens when I connect it to the charger.

Should I expect someone from Aukey to help me with this or do I just return it?

Contact support. This forum seems to have been a one person job, and he just left. No idea when they will have people on here again.

Thanks TahaEng!

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