Aukey DRA2 MIRROR DASH CAMERA ISSUES

Hi All,
I’ve purchased aukey dra2 mirror Dash cam from Amazon. I see it doesn’t save the videos in the memory card as expected. When I try to browse video from the camera, it shows all videos. But when I try to browse the same on memory card, on my computer, I don’t see the files… Does it take time to write data to the card?

I also want to upgrade the software of the cam. I donot find a proper support page on instructions on aukey official websites… Someone kindly help on this…

I’d contact support and see what they can do. Here’s link to their support page. You can submit a support issue on that page.