Aukey 1080P webcam isn't working

I just bought this through Amazon and it arrived today and I plugged device into USB port and started a ZOOM meeting and it would not utilize the new camera, only the laptop camera. I went into control panel and the computer has installed the device, recognizes it, says it is working properly, etc. But it doesn’t work. The light doesn’t come on in the new camera. I know it works with an HP 1080p because I can get that to work, which is owned by the hospital I work for and I need to bring that one back to work. I bought yours to have one at my home office. Quite disappointed. I think there is something wrong with this brand new webcam.

Hi @parkerbl2,

Thanks for joining the Community. What model of webcam did you get, is it PC-LM1E?